Terms & Conditions and Privacy Policy

Terms & Conditions

1. Acceptance of Terms

By booking a ride with KiwiRides, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

KiwiRides provides taxi and ride services throughout North Canterbury, New Zealand, including but not limited to Rangiora, Kaiapoi, Woodend, Pegasus, Oxford, Amberley, and surrounding areas.

3. Bookings

• Bookings can be made through our website or by phone.
• All bookings are subject to vehicle availability.
• We recommend booking in advance, especially for airport transfers and peak times.
• Booking confirmation will be sent to the email address provided.

4. Fares and Payment

• Fares are calculated based on distance and may include additional charges for waiting time, tolls, or special requests.
• Quoted fares are estimates and may vary based on actual route taken and traffic conditions.
• Payment can be made by credit/debit card online or cash to the driver.
• All prices are in New Zealand Dollars (NZD) and include GST where applicable.

5. Cancellation Policy

• Cancellations made more than 2 hours before the scheduled pickup time will receive a full refund.
• Cancellations made less than 2 hours before pickup may incur a cancellation fee.
• No-shows will be charged the full fare amount.
• To cancel a booking, please contact us as soon as possible.

6. Passenger Responsibilities

• Passengers must be ready at the pickup location at the scheduled time.
• Passengers are responsible for ensuring they have all personal belongings when exiting the vehicle.
• Passengers must wear seatbelts at all times as required by New Zealand law.
• Passengers must not smoke, consume alcohol, or engage in illegal activities in the vehicle.
• Passengers are liable for any damage caused to the vehicle during their ride.

7. Child Restraints

Under New Zealand law, children under 7 must be in an approved child restraint. Please advise us at the time of booking if you require a child seat, and we will do our best to accommodate your needs.

8. Luggage

Standard luggage is included in the fare. Excessive luggage or oversized items may require a larger vehicle at additional cost. Please inform us at booking if you have special luggage requirements.

9. Waiting Time

A grace period of 5 minutes is allowed from the scheduled pickup time. Additional waiting time may be charged at our standard waiting rate.

10. Limitation of Liability

KiwiRides shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the fare paid for the specific journey in question.

11. Force Majeure

KiwiRides shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, road closures, or government restrictions.

12. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

Privacy Policy

1. Information We Collect

When you book a ride with KiwiRides, we collect the following information:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Payment information (processed securely via Stripe)
• Any special requirements or messages you provide

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your booking
• Communicate with you about your ride
• Send booking confirmations and reminders
• Process payments
• Improve our services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our drivers, to fulfill your booking
• Payment processors (Stripe) to process transactions
• Law enforcement, if required by law

4. Data Security

We implement appropriate security measures to protect your personal information. Payment information is processed securely through Stripe and is not stored on our servers. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your booking information for a reasonable period to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. You may request deletion of your data by contacting us.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve our services.

8. Third-Party Services

Our website uses third-party services including:

• Google Maps - for address autocomplete and mapping
• Stripe - for payment processing

These services have their own privacy policies which we encourage you to review.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have any questions about these Terms & Conditions or our Privacy Policy, please contact us:

• Email: [email protected]
• Phone: Available on our website
• Address: North Canterbury, New Zealand

For privacy-related concerns, you may also contact the Office of the Privacy Commissioner at www.privacy.org.nz